Careyes Tote

3 Reviews
$398

Our best-selling Careyes Tote is expertly handcrafted by a leather artisan co-op in Bali, Indonesia. 

  • Leather: Mill grain leather
  • Basket:  Organic ata grass
  • Color: Black
  • Magnetic button top close
  • Top Length:  29.5 cm / 11.6 in
  • Bottom Length: 35 cm / 13.7. in 
  • Height: 26 cm / 10.3 in
  • Width: 10 cm / 4 in

 

START AN EXCHANGE OR RETURN

To return unwanted items please visit our Returns Manager portal

Note: Our system does not recognize Facebook and Instagram order numbers.  Please use the 4-5 digit order number that was sent in the confirmation email from Jenn Lee. 

You will receive a pre-paid USPS return shipping label to ensure the item is sent with trackable shipping. If you ship the item on your own and do not provide trackable shipping information, we cannot be responsible for lost items. 

If you are having issues with the portal, please reach out to us at orders@shopjennlee.com.

RETURN POLICY

Returns will not be processed unless they go through our Returns Manager portal.

DOMESTIC RETURNS (USA):

JENN LEE offers the following options for US domestic orders:
  • Exchange your item for a new size/style
  • Return for store credit
  • Return for a full product refund
  •  

    We charge a one-time $10 shipping and restocking fee for returns. 

    We accept returns and exchanges on all full-price items within 14 days of delivery receipt.  Returns must be postmarked within 7 days of receipt of your return authorization email. Any returns received back to our warehouse, later than 28 days after the date you received your package, will only be eligible for store credit or an exchange.

    The merchandise must be returned in new and unused condition in the original packaging with accessories and tags. Returns that do not meet our policy will not be accepted and will be sent back to you.

    Please pack your return in protective packaging for shipment.

    Returns can take up to 7 business days after delivery to process at our warehouse. Once your return has been received and processed, your refund will be issued minus the $10 shipping and restocking fee. Original shipping paid will not be refunded. You will receive a confirmation email of your refund. Refunds take between 4-7 business days to reflect with your financial institution.

    INTERNATIONAL RETURNS:

    At this time we do not provide return labels for international returns. Please send your pre-paid and insured package with your carrier of choice to the address below. Please email your tracking number to us at orders@shopjennlee.com so we can keep track of your return, making it faster and smoother.

    Jenn Lee LLC
    1907 Sabine Street, Studio 140
    Houston, TX 77007
    United States

    JENN LEE is not responsible for international shipments lost in transit.
    We do not offer exchanges for international orders.

    GIFT ITEMS

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

    EXCHANGE POLICY

    We offer free exchanges for new and unused merchandise in its original packaging with tags and accessories.

    Exchanges will be placed in the mail upon receipt of the returned item.

    If you've selected an item with a higher price point, we will send you an invoice for the difference to be paid before shipping. 

    If you've selected an item with a lower price point, we will refund the difference upon receipt of the returned item.

    YOUR MOST LOVED

    Customer Reviews
    5.0 Based on 3 Reviews
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    Filter Reviews:
    S
    06/26/2024
    Shannon SVG verified by SHOP

    Adore!! And Jenn Lee so sweet it came with a towel. Love and adore the bag and they really appreciate it which is so rare!! Thank you Jenn Lee I’m so happy and going to order more!!!

    KM
    02/03/2024
    Kate M.
    United States United States

    Exactly as pictured

    Perfect size...looks just as good in person.

    TB
    09/02/2021
    Theresa B.
    United States United States

    My favorite bag

    So much fun, easy to use and classic ! This is my second one !